Due to the making of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to It’s Lit Candles® with your candle order number within 7 days of delivery.
You may exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for the shipping cost on all returned items.
In the unfortunate event that your package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price within 14 days of delivery. Please contact us at firstname.lastname@example.org for further details and questions.